In addition to Steve, Geoff and me in the workshop, Claire has recently joined us to bring some much-needed organisation to the ever-expanding office. If you call it will more than likely be her you're talking to (which means that your message will be taken down accurately and got to the right person who will then be chased up relentlessly to provide the information requested. Whereas if you talk to me in the workshop, I usually write the message down with the best of intentions on a piece of paper, which then frequently gets re-used for some arcane bit of trig on the milling machine before being spattered in coolant...).
Claire is also largely responsible for the website maintenance these days, which means that it should look altogether tidier and better tended in 2010.