Website privacy policy

Privacy Policy
Last updated: May 2026

Who we are

Station Road Steam Limited
Units 16–17 Moorlands Trading Estate
Moor Lane
Metheringham
Lincolnshire LN4 3HX

Email: info@stationroadsteam.com
Telephone: +44 (0)1526 328772

We are responsible for how your personal information is collected and used through this website.

Information we collect

We may collect information including:

Your name, email address, telephone number and postal address
Information you provide when contacting us or completing forms
Order, transaction and delivery information
Payment information required to process purchases (payment details are processed securely by our payment providers and we do not store full payment card details ourselves)
Information about how you use our website, including cookies and analytics data

We only collect information that is necessary to operate our website and provide our products and services.

How we use your information

We use your information to:

respond to enquiries and customer service requests;
process orders and provide products or services;
manage payments, deliveries, returns and customer accounts where applicable;
improve our website, products and customer experience;
comply with legal, accounting and regulatory requirements;
send marketing communications where you have chosen to receive them.

We only process personal information where we have a lawful basis for doing so under UK data protection law.

Shopify and third-party services

Our website is hosted and powered by Shopify.

We may share information with trusted third-party providers who help us operate our business, including:

Shopify and ecommerce service providers
payment processors
delivery and fulfilment companies
website hosting and IT providers
analytics providers
email and marketing providers

These providers only receive information necessary to provide their services.

We do not sell your personal information.

Cookies

Our website uses cookies and similar technologies to:

make the website function correctly;
remember preferences and shopping activity;
understand how visitors use the website;
improve performance and user experience;
measure marketing and advertising performance where applicable.

You can control cookies through your browser settings and through our cookie preferences tools where available.

Marketing

If you choose to receive marketing communications, you may unsubscribe at any time using the unsubscribe link within emails or by contacting us directly.

International transfers

Some of our service providers may process information outside the United Kingdom.

Where this happens, we take reasonable steps to ensure appropriate safeguards are in place to protect your information.

How long we keep information

We keep personal information only for as long as necessary for business, legal, tax, accounting, contractual or regulatory purposes.

When information is no longer required, it is securely deleted or anonymised.

Your rights

Under UK data protection law, you may have the right to:

access personal information we hold about you;
correct inaccurate information;
request deletion where appropriate;
restrict or object to certain processing;
withdraw consent where consent is relied upon;
request transfer of certain information to another provider.

To exercise these rights, please contact:

info@stationroadsteam.com

Complaints

If you have concerns about how we use your personal information, please contact us first and we will try to resolve the issue.

You also have the right to complain to the UK data protection regulator if you believe your information has not been handled correctly.

Contact us

Station Road Steam Limited

Email: info@stationroadsteam.com

Telephone: +44 (0)1526 328772

Address:
Units 16–17 Moorlands Trading Estate
Moor Lane
Metheringham
Lincolnshire LN4 3HX